Frequently asked Q&A about Spiral Fiber's survey and sign up process

Here you can find answers to the most commonly asked questions. If you cannot find the answer to your questions here, please don’t hesitate to contact us!

  • Why do I have to provide my address?
    • You must always start by providing your address so that we can be sure that you live in an area where we plan to build our network. By using your address, we can also determine the area to which you belong so that you’ll be referred to the correct website for your neighborhood. Knowing your location also helps us to estimate the cost for connecting you to the network.
  • I can't log in, it says that the email address is already in use.
    • It's probably because your email address was registered when you previously completed our survey.

      Do this:
      1. Click "Login" (in the top right of the page).
      2. Click the text "Forgot or Don't have a password?" found under the login button on the login page and request a password for your email address (which is also your user account).
      You will receive an email within a few minutes with a link that you click to enter a password. Once done, you are logged in and can proceed.

      If you have not previously registered or want to change your email, you may want to create a new user account to another email address, then choose "Create Account" and fill in the information.
  • I can’t find my address, what should I do?
    • As long as you find your neighborhood in the list of areas you will be able to proceed.
  • Can I use a smartphone or Ipad to show my interest?
    • Yes, of course! As long as you can reach the survey/signup form.
  • What is a Neighborhood Champion?
    • Neighborhoods Champions are local enthusiasts who are excited to bring fiber to their neighborhood. Their role is to help educate their neighbors, because frankly, internet access is confusing. If you sign up to be a Neighborhood Champion, we'll give you lots of information about why fiber optic internet access is terrific.
  • Can I change my answers to a survey?
    • If you for some reason have changed your mind, just make another survey and it will replace the previous one.
  • Can I change my signup?
    • For any questions regarding your signup you will have to contact us.
  • Can I submit multiple surveys or signups from the same address?
    • Only one survey or signup per household/business is allowed.
  • Why do I have to accept COS Systems Inc’s Terms For User Registration when I register as a customer?
    • COS Systems Inc is providing the Service Zones solution and is responsible for the information gathered at this site.